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Steelers Legendary Quarterback Terry Bradshaw Absolutely Blasts Wal-Mart Over Recent Visit

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Steelers Legendary Quarterback Terry Bradshaw Absolutely Blasts Wal-Mart Over Recent Visit

Former Pittsburgh Steelers quarterback, Terry Bradshaw was visiting Springfield, Illinois over the weekend to watch his granddaughter, Zuri Hester, win two World Championships at the Palomino Horse Breeder’s Association World Championship Show. Bradshaw is obviously extremely proud of his granddaughter, but the end of the show took a sour turn for the Pittsburgh legend.

“It’s been a great day, so we went and as a reward, all the kids here at the fairgrounds had bicycles,” Bradshaw tersely explained. “She doesn’t have a bike, so we went to Walmart in Springfield to buy a bike and we couldn’t get anybody to wait on us. We stopped three people asking, ‘Would you help us buy this bike?’”

All of us have felt this frustration at a retail experience and while we remain calm in the store, many of us take to social media and vent about our experiences. Bradshaw continued:

“We picked it out and we even eventually got it down from the top just by trial and error. We got nobody to help us, then finally Colton and I went to another stop and told the guy, ‘Will you please help us? We’re trying to buy a bike.’ He’s [like], ‘Oh yeah, I’ll get right on that.’ So he says, ‘Customer service for the bike. Customer service for the bike. Alright, he will be right there.’”

Walmart employees are often overworked and underpaid and again I can empathize with Bradshaw because I remember what it looked like when the customer was a priority, but most of us learn to just go elsewhere because complaints too often fall on deaf ears. Bradshaw is steaming at this point:

“15 minutes later, now we’re mad. Here comes my wife, nobody would wait on her to buy a simple hair dryer because they keep them locked up now, I have no idea why. So, if you live in Springfield, Illinois and you want to go buy some stuff, don’t go to Walmart. Go to Target, go to Home Depot, and see if the service isn’t a little better there. I’m shocked that these people make billions of dollars every year, yet the service is so bad. I hope they get this message. I will never go back to that store. Maybe that’s the way it is, maybe they think everybody ought to wait an hour to buy a bike.”

Steelers retired quarterback and Hall of Famer Terry Bradshaw

MIAMI, FL – JANUARY 21: Terry Bradshaw #12 of the Pittsburgh Steelers throws a pass against the Dallas Cowboys during Super Bowl XIII on January 21, 1979 at the Orange Bowl in Miami, Florida. The Steelers won the Super Bowl 35-31. (Photo by Focus on Sport/Getty Images)

Bradshaw is a big star, and maybe he expected, or is used to a slightly different shopping experience. I do not think it is his first trip to the retail giant, but I do think he expected to be recognized and for things to happen quicker. Frankly, after waiting in line for hours on a Thanksgiving afternoon with my wife to buy the first iPad they released when my daughters were younger, with his platform I would have spouted a few choice words of my own.

It does not do any good to get mad. These stores are desperate for help and celebrity or not, they will get to you when they get to you. Bradshaw has since calmed down and recanted on Facebook. I would say it is too late and the damage was done, but the retailers at this point are just trying to avoid a scene and doing the best they can with what they have to work with. Bradshaw seems to understand this after the fact, but he just wanted to be the proud grandfather who helped his family and put a smile on a little girl’s face.

Maybe next time Mr. Bradshaw, avoid the headache and take them all out for ice cream.


Which Steelers QB1 Was Better? Ben Roethlisberger or Terry Bradshaw?


 

What do you think, Steeler Nation? Did Bradshaw overreact and are you glad he apologized? Please comment below or on my Twitter @thebubbasq.

I have been rooting for the Steelers actively since 1975. I love the Black and Gold and support them through thick and thin. I am a Navy Veteran, living in Jacksonville, FL and never miss a chance to go to the neutral site games here in Jacksonville. I am new to the Steeler Nation website, but I love discussing Steelers Past, Present and Future.

177 Comments

177 Comments

  1. Cheryl

    July 17, 2022 at 10:02 pm

    I am with Terry. Even a short staffed Walmart can get a bike down in less than an hour!!!!! I wouldn’t recant. It has nothing to do with being famous or not!!! Nobody should wait an hour to get a bike down which takes 2 minutes!

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  3. Corinna Lynn Pacheco

    July 18, 2022 at 12:36 pm

    Well we know the cashiers aren’t too busy.🤣 That’s horrible and it doesn’t have anything to do with him being recognized. I know when I worked there if we were stopped by the customer we were supose to help or find the right person to help. However, this is the same company that use to post the list of shame. IF you were over in hours your name would be on the print out to notify you were over on your hours and it was hung above the time clock.

  4. Courtney

    July 18, 2022 at 1:57 pm

    I waited which seemed like forever just to get a dollar flashlight that they keep locked up as well. So I am with Terry Bradshaw. And oh yeah go steelers

  5. John Drager

    July 18, 2022 at 3:58 pm

    C’mon Terry, why not make something positive outa this? It’s the small business people that are really hurting. They’re the ones that went outa business during the pandemic, not the Walmarts or other large retailers. Why not just go to a bike shop? They offer a much better selection and better quality bikes than Walmart. And they appreciate your business much more than Walmart. They may be a bit more expensive than Walmart but is that really a factor for you? Maybe it is if you chose Walmart in the first place. SMHID

  6. Melissa Jones

    July 18, 2022 at 5:15 pm

    I’m with Terry. Maybe Walmart needs to put the cashiers they took away from the registers and put them out on the floor doing customer service. I shop Walmart frequently and doesn’t matter what store I am in or what state it is in… the customer service is all the same…almost non-existent. Most are too busy on their phones or talking to each other to help anyone.

  7. Tommy preston

    July 18, 2022 at 6:28 pm

    They are the worst Walmart I live in suburb of Houston tx. They have cheated me at the cash register charging to much on items there customer service sucks items are mismarked I should quit going there but I live in a little town where not many stores are there I cus them every time I go there maybe I’ll drive some were else Walmart does not care plain and simplt

  8. Julie Robinson

    July 18, 2022 at 6:38 pm

    I stopped going to Walmart back in 2003. I got in line when they still had cashiers, got up to pay for my stuff they closed. I went to another cashier and they closed when I got up to them. I had the wrong skin color. This was in Fayetteville, NC. I am not an African American. So there is racist on all sides!

  9. Tommy preston

    July 18, 2022 at 7:01 pm

    It shouldn’t matter weremr Bradshaw goes Walmart should be better they never will be I left a message earlier they are the worst tommy Preston they are terrible

  10. Pat

    July 18, 2022 at 7:25 pm

    Bad customer service is synonymous with Walmart!!! I live in Burlington, NJ and at the Walmart here even body wash is under lock and key. You are supposed to push a button and an employee will come. Yeah, right!!! Asking an employee for help…good luck finding one..is like talking to the merchandise rack. The wealthy Waltons figure we’ll continue to shop in their stores and their wealth will continue to grow. Maybe they’re right!!

  11. Linda Townsend

    July 18, 2022 at 9:03 pm

    I’m glad my Walmart isn’t like that. The staff is great, the store is very clean. Cashiers are great. Customers are friendly to each other and dressed appropriately. It’s in Georgetown, DE.

  12. COREY DUNCAN

    July 18, 2022 at 9:42 pm

    I absolutely despise Walmart. I refuse to go there

  13. James A Zavinski Jr

    July 18, 2022 at 11:00 pm

    they treat employees badly. I went to a Walmart and there was a 16-17 year female employee going on her break in front of me at the checkout buying a candy bar and a drink. Her debit card was all scratched up and wouldn’t work. She had no cash and was embarrassed and almost in tears. I handed her $2 and said here honey. The lady cashier told me I couldn’t do that because it was against policy. I said excuse the heck out of me lady it’s my money and I’ll dang well do what I want with it. The guy behind me was just as mad as I was. Policy my a. treat you employees right Walmart!

  14. Andrew Langan

    July 18, 2022 at 11:25 pm

    He’s right, too many excuses being made these days when it comes to customer service. Let’s not act like this type of thing didn’t happen before the great resignation.

  15. Raul Garcia

    July 19, 2022 at 3:07 am

    Terry Bradshaw shouldn’t have any business going to a Wall Mart for anything! A bike specialty shop would make more sense, if not at least a high end sporting store.

  16. Larry C

    July 19, 2022 at 4:35 am

    I agree with John. Why is he even shopping at Walmart for a bike? Go to a small local bike shop and get great service.

    I have been in a Walmart once in the last 20 years. That was to get a blood test at the Labcorp inside the store.

  17. Amy

    July 19, 2022 at 6:11 am

    Nope he was absolutely justified for his rant . Celebrity or not waiting an hour to get a bike is ridiculous. I’d be mad too .

  18. Bob Hunnicutt

    July 19, 2022 at 7:14 am

    ..it’s always best to go to the specialists, Terry

  19. Heather

    July 19, 2022 at 7:42 am

    Nope. The Waltons have been a great business model, making billions every year, but a TERRIBLE example of how to be humans. I haven’t shopped there for YEARS after learning how they treat their employees. I will drive out of my way, passing that store. Absolutely awful.

  20. James W Lovra

    July 19, 2022 at 9:00 am

    Someone else said it. Support the local, small business. Go to a bike shop and get her quality. I’m sure you can afford it. And they could use both the business and the celebrity.

  21. Jeff C.

    July 19, 2022 at 9:35 am

    Not even close Terry was the better quarterback. Well, maybe closer than I think. However he was tougher and definitely had a stronger arm. The golden arm beats out Big Ben.

  22. Kit Kyle

    July 19, 2022 at 10:45 am

    I was privileged to be around Terry at LA. Tech. He is a good guy, maybe he does expect special treatment

  23. Linda Ott

    July 19, 2022 at 12:19 pm

    Terry had every right to get upset. Walmart proports to be the store for lower prices and great service. I refuse to shop Walmart unless I have no other choice and by that I mean they put everyone else out of business. He doesn’t need to recant in my opinion. They should reach out to him and apologize. Hey, GO Steelers.

  24. Dsquared

    July 19, 2022 at 12:24 pm

    He should have went to a local bike shop. They can use his patronage.

  25. Arthur Maus

    July 19, 2022 at 12:33 pm

    Big Ben was better. If Big Ben had the Steel Curtain for 10 years, he would have won 6 Super Bowls. If you look at the film, Bradshaw was not that good. He’s lucky Swann and Stallworth could jump high and low to catch bad balls….

  26. Nellz

    July 19, 2022 at 12:53 pm

    I rarely went anyway but 2 years ago I went in, they didn’t have what I was looking for. Turned around to walk out and was forced to walk thru a makeshift maze by the self checkout. Since they’re treating everyone like thieves I dang near turned around and pocketed some Skittles. Haven’t been back.

  27. Black Jackson

    July 19, 2022 at 1:03 pm

    Let’s not forget people,,, this is a retail giant that originated in the inbred state of Arkansas. If you aren’t married to your first cousin or sister, they refuse to wait on you

  28. Arkansas Willie

    July 19, 2022 at 1:13 pm

    How dare you Black Jackson ! How dare you!! I am from Arkansas and I’m so tired of small minded people like you talking about individuals from my great state like that. Look marrying a close relative is not a crime. If it was than I would be under the jail right now. My ex wife, who is the mother of my three eared son is also my half sister. You don’t understand how hard it is for people from Arkansas to find love from outside the family!!!!

  29. Steve Lindenmuth

    July 19, 2022 at 2:07 pm

    I love the fact he went to Walmart. Shows he’s human just like the rest of us. Lol. I disagree with the writer of the article stating that Terry was looking for special star treatment. I’m just an ordinary Joe school teacher and Army vet and would also want better service. His experience was pathetic and it comes right down to poor management. Short staffed or not.

  30. Ms. C

    July 19, 2022 at 2:44 pm

    I’m with Terry on this!! And why should he apologize?? For what?? For asking for help in buying something which is why there are cashier’s there getting paid for in the first place!! No, Walmart should be the one apologizing if anyone is! That’s what employers are paying these people to do!! Wait on their customers!! Not like others have said, sitting around talking on their phones or to each other!! Geez Walmart get these people to do their jobs or fire them!!

  31. Rick Preissel

    July 19, 2022 at 2:47 pm

    Next time go to the local store for personal service.

  32. Rex Johnson

    July 19, 2022 at 4:04 pm

    Terry was correct to be angry. Poor service is rampant due to weak customers.

  33. Lisa

    July 19, 2022 at 4:50 pm

    There’s no excuse to take that long to be able to purchase anything regardless of who you are. Good customer service is all you want and expect when you’re shopping. It’s definitely not to much to ask

  34. William Rufus Logan

    July 19, 2022 at 5:42 pm

    I think the main problem Walmart needs to fix is, they make everyone move around to different departments! When you’re hired, you should be assigned to one department, and only one department! They should also ALWAYS have more than one person working a department!

  35. Mike

    July 19, 2022 at 5:52 pm

    Absolutely agree with Terry.
    First, customer service is non existent in today’s age. Being in customer service myself, I am embarrassed daily by the younger generations that not only don’t want to work but also could care less about their jobs and the people they interact with.
    2nd, I had a very similar experience with the Walmart deli today July 19th in which 4 emplooyees stood around while I tried to order product. In addition, the cashiers no longer give change I found out, I used a card to pay for my items and asked 3 others employees to break a 5 dollars bill for 1s. That request is against Walmart policy now.
    Needless to say, I have officially stopped shopping at Walmart

  36. Kristy Lancaster Hirst

    July 19, 2022 at 6:43 pm

    Sadly I work at Walmart overnight stocking but I do have a couple hours with customers and basically I get in trouble for asking a customer if they need help. It takes me away from stocking. We also lock up condoms and perfume and have to walk the item to checkout, which is awkward for me not to mention customer. There is so much shoplifting it’s ridiculous and we are in what’s considered a wealthy area which matters none. And the discount given to employees 10% and it’s only on certain items, so many stipulations that most don’t bother using their discount. No discount on food, it’s sad you work there, always there you ended up shopping there your family needs essentials you give your hard earned money back to them for 10 cents of your $100 grocery bill and right now that’s not many groceries. Mr. Bradshaw I sincerely feel awful you did not receive any type of customer service. Walmart really has absolutely only one goal and that’s to keep it cheap and get your money bottom line. I pride myself in my customer service skills and this is not useful here but now I can’t seem to get a job elsewhere it’s like I’m looked down on for working here.

  37. Talitha Tankersley

    July 19, 2022 at 7:42 pm

    Terry does not throw his celebrity status around. He’s too busy showing kindness to his Fans! He wasn’t expecting instant service just do your job. They walk around with badges that say how can I help you? Ridiculous if you ask me. Don’t purport something you’re incapable of doing. The poor Employees are treated with utter disregard. Walmart used to be the best place to go. Not anymore. Mr. Walden is gone and must be turning over in his Grave. So Sad to see. Mr. Bradshaw I Love You ❤️ 😍 💖 ❣️ and understand frustratWalmart. ion but don’t apologize for the respect you have already won. Blessings to you and your Family! Especially Zuri. I watch You on Foc and your show where you share your Family with your Fans!!! Shame on Walmart. You deserve better. I’m on your side.

  38. Wilbur Anderson

    July 19, 2022 at 8:03 pm

    Yeah well you should go in the Walmart here in Washington Pennsylvania. I ain’t been back there in over 4 years

  39. Ada M Thigpen

    July 19, 2022 at 8:49 pm

    The bikes at walmart are heavy pieces of crap. Why anyone as rich as Bradshaw would buy a bike there is beyond me. And expecting somebody to wait on you?!? Its a get it yourself box store.

  40. K

    July 19, 2022 at 9:06 pm

    His social status is irrelevant. This was neglect by staff.

  41. Rhonda Hartmann

    July 19, 2022 at 9:31 pm

    I live in Northern Wisconsin and all the Walmarts have very poor customer service I have experienced the same thing and I know many of people are very Frustrated with Walmart.

  42. Bradley Swenson

    July 19, 2022 at 10:12 pm

    Next time, go to a bike shop and buy her a nice bike. You have the money, Terry. Most Walmarts are understaffed. How do you think they make so much money? Cheap Chinese items and fewer employees.

  43. Renee Dupre

    July 19, 2022 at 10:33 pm

    I agree terry was the smarter quarterback. But Ben was tough. As for wal mart be careful on the self checkout things they always trying to hit people saying they shoplifting.

  44. Michael C Roberts

    July 20, 2022 at 12:04 am

    Bradshaw is right. Me as a just average joe got bad customer service two days in a row at two different Wal-Marts. Basically the same thing Bradshaw described.

  45. Bobbie Mckay

    July 20, 2022 at 1:07 am

    In Mississippi and all the Walmart I have gone to are the very same. Bad customer service, long waiting lines, rude employees

  46. Jennifer Toler

    July 20, 2022 at 2:59 am

    Terry had every right to be mad. Every person he asked should have helped him right then instead of walking off. Tammy’s situation is different that person with the keys God knows where that person’s gone too. They could’ve went home with the keys smh Customer service is gone to pot! It no longer exists. People don’t raise there kids to have manners I guess. Terry you don’t have nothing to Apologize for!!!
    Sincerely,
    Jennifer from Texas

  47. Ginger

    July 20, 2022 at 6:25 am

    Mr. Bradshaw was justified. Walmart has not had customer service in years. They would like to eliminate staff entirely. Walmart used to be rated one of the best employers, not now for quite sometime. If people really knew what goes on behind the corporate door, they wouldn’t shop there. But there is no where else to shop in a lot of towns because of their business practices. Vendors are treated ten times worse, told to treat them like child molesters.

  48. Pete

    July 20, 2022 at 7:01 am

    Reason 999 I have not stepped foot in a Walmart in over 6 years. All the stores around them have what I need and about the same price. He was more than entitled to good service regardless of who he is. I’m sure the 18 year old kid didn’t have a clue who he was.

  49. Matthew D Schmidt

    July 20, 2022 at 7:20 am

    If other stores can help a customer with a purchase then there’s no excuse for Walmart. I’m tired of the post Covid short staffing excuses. Pay and treat employees appropriately and maybe you won’t be so short staffed and have comments like this blasting you.

  50. Dave Brown

    July 20, 2022 at 7:41 am

    Thank you Terry

  51. Sherrye

    July 20, 2022 at 7:56 am

    Here’s a Granddaddy trying to buy a bike for his Grandchild & had a very bad experience with Walmart staff. Walmart staff are real good at dodging customers , if your lucky enough to stop one then ask that employee a question that person puts on their dumb face & says I don’t know then walks off. This has happened to me in North Florida & I’m not a celebrity star.

    When Terry Bradshaw got mad I’m sure it wasn’t because that didn’t know who he was, it was he was trying to do something special for his Grandchild & also his wife wasn’t able to get assistance from a employee.

    I know for sure if Sam Walton was still alive Terry & his family would have been given help by professional employees along with all other customers, I should know as I use to work for Walmart back then, employees were to know everything about the store to help & answer customers questions & never as allowed to work a shift dressed like they do since Mr. Walton passing now they will hire people that are unprofessional dress & unprofessional attitudes.

  52. Tami G.

    July 20, 2022 at 7:58 am

    I experienced the absolutely worse customer service(if one should call it that). Waiting in line to check out I witnessed what seemed like a “family reunion” as the customer in front of me and the young lady at the register laughed and joked with each other. Their happiness was contagious….well, as I stepped up to complete my purchase the sales associate’s eyes began to roll back in her head, her breath became short as to huff and puff. Thank goodness a manager was close by. I quickly motioned for the manager. Generally concerned the manager asked me how she could assist me. I told the manager that it wasn’t me that need help I explain that I was sure the associate was ill because when she began scanning my items her eyes went back in her head, she was gasping for her breath, she was surly about to faint…..the manager quickly told the associate to go home if she wasn’t feeling well…much to my surprise the associate uttered these words “I ain’t goin no where, ain’t nobody sick”(head rolling around on her shoulders)…Looking her straight in her face, eye to eye; in front of her manager I told her “Good, then you can restock the items I was going to purchase!” Because under no certain terms would I purchase anything she rang up! I walked out of Walmart that afternoon and will never go back!

  53. Dan

    July 20, 2022 at 8:02 am

    Terry is right. The service at a store like that is often horrible or nonexistent. I’d rather have the latter…. I work in specialty retail, we pride ourselves on our level of service. That’s how we’ve stayed open since 1984. Give your staff accountability, empowerment, decent pay and a sense of pride. Does the Walton family need a dictionary for those words? Go to a specialty book shop and you won’t even have to ask for help. They’ll offer it to you because they enjoy it.

  54. Tony G Van Pelt

    July 20, 2022 at 8:21 am

    Interesting the writer sides with Walmart? Let’s be honest, the media is just as bad!

  55. Laura Saling

    July 20, 2022 at 8:23 am

    I’m with Terry and family. I’ve had same experience many times as well as my elderly parents. They’re in a small town and only have Walmart….bcz Walmart put everyone out of business. So many places have no other choice than to shop Walmart.Terrible

  56. Rog Weigel

    July 20, 2022 at 9:16 am

    I would have had some respect for Bradshaw had he criticized or boycotted Wal-Mart for dropping My Pillow products for political reasons.

  57. Bardo

    July 20, 2022 at 9:35 am

    I agree with Terry on this issue completely. However those of you who are complaining about merchandise being under lock and key should not be blaming Walmart and instead be calling out and coming down on the demographic that walks out with that merchandise without a second thought.

  58. Bob's Burger

    July 20, 2022 at 9:38 am

    shopping at Wal Mart and getting upset because the lowest price place can’t retain employees? Not logical.

    C’mon man go to the dang local bike shop pay a bit more get real service and a bike that isnt a huge chunk of cheap pig iron.

  59. Gary E Medlock

    July 20, 2022 at 9:46 am

    He has every right to express his opinion on his visit to that store & perhaps the higher ups in the board rooms of Walmart LLC …will notice that actual people are what brings money to their piles of cold hard cash on WALTON Mountain. Too much everything is expected by employees from corporate

  60. Pudding tang

    July 20, 2022 at 10:09 am

    Cedartown and Rome Walmarts are just as bad

  61. Paula Mills

    July 20, 2022 at 10:23 am

    Heck no!! He did not over react!! It’s the new Walmart disease culture. The customer service is gone, no one is friendly at any store and they are all there for their pay checks. It’s so sad. Maybe Terry thought he should be noticed. I doubt it. He just wanted to buy a bike. If it were me I would have tried to get it down myself to the point where it made enough noise to get some attention. He may be a bit obnoxious but this time he’s totally right!!

  62. Kathy F

    July 20, 2022 at 10:28 am

    Some of you are showing your ignorance. First, in no way did he ask for special treatment – no customer, regardless of fame or financial status should be treated in this manner. Put the blame where it belongs – squarely on the back of Walmart and its employees. There is no longer a work ethic and the store allows it to happen – just keep paying people to do nothing.

  63. H E Witten

    July 20, 2022 at 11:17 am

    Terry Bradshaw hands down! He played in a time when football was football….they didn’t sit out with a hangnail!

  64. Joanna M Jackson

    July 20, 2022 at 11:18 am

    I shop Walmart but I know they do not provide No Customer Service. Shop at your own risk.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:25 pm

      Amen Joanna, my wife won’t go there if she needs help.

  65. T dejonge

    July 20, 2022 at 11:21 am

    We had the exact same expperience

  66. DMD

    July 20, 2022 at 11:36 am

    I agree with BRADSHAW, this doesn’t have anything to do with whom is a better QB. WALMART IS A JOKE WITH CUSTOMER SERVICE. SERVICE IS TRASH! I don’t shop at none of the locations. THE “TRASH” COMES FROM ABOVE…….

  67. Amzi Thames

    July 20, 2022 at 11:45 am

    It’s amazing to me how people are judging Terry for wanting to buy a bike at Walmart. He has the right to buy wherever he wants to. Sure he has money, but maybe he wants his grandchildren to be humble…not spoiled brats. The bottom line is that Walmart should help customers get things down, such as bikes that require a ladder, or maybe an item is locked. And I will take it a step further….Walmart should help any customer that needs help with whatever the customer needs, not blow them off. I understand how busy they get, but the bike ordeal is ridiculous.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:25 pm

      Amzi I think this is a good point and Bradshaw is a life long southerner and as a 30 year transplant, sometimes Wal Mart is the fancy store, and there is nothing wrong with that. Thanks for reading!

  68. Tonya Kirby

    July 20, 2022 at 11:52 am

    Well don’t think you’re going to be treated any better in Clarksdale, MS by most of the staff there! I have called corporate SEVERAL times and the weak excuses or apologies made me even more angry! Unless completely necessary, I now drive 30-60 miles to shop at another Walmart or company altogether. The amount of money that me and my family spent there was excessive at times, but it’s our money! I refuse to support a business that has AWFUL customer service!

  69. Thomas Hill

    July 20, 2022 at 12:01 pm

    Wal-Mart has been going down hill for a long time. You go there and don’t have what you need. I am just thankful I can go somewhere else. Bradshaw shouldn’t have apologized for poor service. Been there done that. When you see people standing around doing nothing.

  70. Rickey Lennox

    July 20, 2022 at 12:06 pm

    Terry you are so right and should not have recanted your statements. It has nothing to do with being famous. Famous or not no one should have to wait for help. Customer service should be their number one priority. I’ve have had way to many problems getting there help with anything. It’s like everyone hides, I’ve gone to different departments ask them to call someone to come to help me. I waited so long I was about to ask for a pay check. Anyway, Terry you are right about Wal Mart and it’s not just the Wal Mart in Springfield, it’s that way at every Wal Mart I’ve been to. By the way, I think your the greatest.

  71. Kat

    July 20, 2022 at 12:10 pm

    As a retail Store Manager, let me tell you it is very difficult to find employees these days! Secondly, why shop at Walmart, horrible retailer! I avoid it at all costs! Spread the love to local retailers that would appreciate the business! But, please remember retail is hurting, inflation and lack of employees! So, try and think about that the next time you are shopping!

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:23 pm

      Thanks for chiming in Kat, hang in there good help is hard to find!

  72. Working mom

    July 20, 2022 at 12:14 pm

    Not sure if anyone has already mentioned this…the Bradshaw family and anyone else who can afford to, please shop at locally owned bike stores or even smaller chains such as ProBikes. The selection and service are incomparable, excellent in both ways. They sell not just bikes, but high quality helmets and everything else you need.

  73. LetsRoll

    July 20, 2022 at 12:15 pm

    TB missed an opportunity to show his family how spoiled they are in their first world and how to not flip out when you don’t get celebrity service
    Quit whining Terry and go start your own department store and run it better go on I double dog dare you

  74. Jerry Colello

    July 20, 2022 at 12:23 pm

    It’s irrelevant that Terry could or should shop elsewhere because of his status. That’s not the point. I agree with him. A store is a service provider so therefore provide the service. I have experienced the same thing in Walmart and elsewhere and while waiting for help I also see employees standing around talking to each other thinking it’s not their jobs.

  75. Dawn

    July 20, 2022 at 12:24 pm

    To day even one is lazy no one care about you or anything else that way stores are closed can’t get help I not shore what happen the country is in very bad shape the future is not good for retell or customer service

  76. D carlen

    July 20, 2022 at 12:31 pm

    He right! Todays society of workers are not taught to care or taught customer service! Just do what you can and collect your check! No pride in what you do! Stores do take advantage of help by expecting way more out of them which then makes a bad attitude for the customers! No one worries any more about customer importance! Very Sad! No pride in what you do!!

  77. C J Warner

    July 20, 2022 at 12:49 pm

    Frankly, I think whoever wrote this article is making a stronger effort at being recognized than Mr Bradshaw. I saw nothing of him saying, “Don’t you know who I am?.” Regardless, If the store is open, people deserve service. Sooo many avoid eye contact so they won’t have to help. A big problem is people who do go to work now tell the employer what they’ll do and what they won’t do. Not a blanket statement. Some employees are fantastic. I’d say 40% great workers. WALMART, if you can’t sell bikes, STOP pretending you want to sell bikes.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:20 pm

      I don’t think he was coming across as Don’t you know who I am, that was certainly not the point. Sorry you feel that way. My point is that if I am working on a retail floor I would recognize Terry Bradshaw and realize it is probably not a good idea to blow him off. Then again I wouldn’t do that to any customer personally. Thanks for reading!

  78. David

    July 20, 2022 at 12:53 pm

    Terry, distant relative.
    KEEP IT UP!!
    HALL SUMMITT
    SUSIE BELL

  79. Bruce Ubtz

    July 20, 2022 at 1:09 pm

    Terry Bradshaw has millions of dollars give the poor guy at Walmart 50 bucks and the bike would have been put together and taken care of in about 5 minutes.

  80. David clark

    July 20, 2022 at 1:14 pm

    Bradshaw is a millionaire. All he had to do is flip the guy 50 bucks and the bike is together in about 6 minutes.
    And then everybody is happy

  81. X1735

    July 20, 2022 at 1:21 pm

    The whole Country agrees with him. Customer service is gone and the stores don’t demand it from their employees.
    The Author is a fool.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:18 pm

      Thanks for taking the time to read, My point was it is sad we have to accept the level of service, wasn’t endorsing it.

  82. Brian Alves

    July 20, 2022 at 1:23 pm

    Admittedly, I only read half the article, but welcome Terry to our world! It took me three wave-downs and 15 minutes to buy a box of ammo yesterday, and the guy is NEVER smiling. I will state that I never see a WM worker just standing around. They are ALWAYS understaffed…thanks Sam Walton! Crook.

  83. Andy

    July 20, 2022 at 1:28 pm

    I had to get a bike down from the top hanging rack myself because I could not get any help from Wal mart associates.

  84. Kathy rini

    July 20, 2022 at 1:32 pm

    Sooooo he STOPPED3 people !!!!! I couldn’t get any help years ago, before this crap. Have not been to a Walmart for years!!!!!

  85. Renee

    July 20, 2022 at 1:33 pm

    Terry Bradshaw is correct and should blast them. I was in there twice in the past week and never got assistance and left the items. I quit Walmart years ago but they were the only ones with the item in stock. Now I’m waiting for a different retailer to mail it. They no longer care about customers

  86. JH

    July 20, 2022 at 1:34 pm

    You want good service (and good bikes) go to a local bike shop. Just by going to Walmart you are supporting the kind of service you complain about – it’s called low-wage employment. Yes, there are always exceptions to the rule and I’ve had helpful folks in all the stores mentioned, but pay people better, hire more staff, and watch the problem disappear. Otherwise, keep on rockin Terry and go Browns.

  87. Robbie Pellegrin

    July 20, 2022 at 1:35 pm

    Join the regular people of this world. They the usual at Walmart. I live in Houma La and customer service is the same. They have a Skelton crew and they are so overworked. Walmart does care about customer service for a minute!!! They figure everyone going to come back.

  88. A. Fichernan

    July 20, 2022 at 1:36 pm

    We have a Walmart store here like that. Part of the blame has to go to a government policy: Continuation of enhanced unemployment benefits. A lot of people just don’t see the point of working now. That shrinks the labor pool down to a group that thinks they are doing everyone a favor just to show up. It raises pay rates , as well, meaning that some stores have to hire less, in order to keep prices low.
    Instead of going to the lowest-priced store, Terry should have tried Target, etc., less imely to cut to the bare bones!

  89. Brenda Souliere

    July 20, 2022 at 1:40 pm

    This has nothing to do with Bradshaw thinking he deserves special treatment because of his career and everything to to with the way a lot of stores are operating. There are some stores where employees will ask you if you need help and then there are others that if and when you can find someone who works there they will give you an attitude because you’re taking them away from their phone or conversation with co workers or pass the buck to someone else who never appears. It reminds me of one of my servers years ago who while walking by a table with a pot of coffee declined a customers request for a reheat on our bottomless coffee because “you’re not in my station, I’ll get you server”. I went ballistic. Terry did not want special service, he just wanted what everyone expects when they chose to give a company their business; service. To wait over an hour without any one waiting on him and to then to be dismissed when he does find and ask an employee for help is simply unacceptable.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:16 pm

      Thanks for reading Brenda! That is the point I was trying to make, he didn’t want to be treated like anything but a customer, but with his level of celebrity it may have been the first time he experienced it.

  90. Warren Farber

    July 20, 2022 at 1:48 pm

    Perhaps our community would be better served by shopping at a local bicycle shop rather than trying to save a buck by shopping at Walmart. You would certainly get better service and the satisfaction of not contributing to the wealthiest people on the planet.

  91. William Roseberry

    July 20, 2022 at 1:54 pm

    Hey, before you go into “they are short staffed “ think about this; the associates that they interacted with obviously work in that store. How difficult would it have been to simply get the bike down, open the door and get the hair dryer out or get a pump down for them? If the job is going to take place inside the four walls of the building, it is every associate’s job. Sorry, I worked retainer a long time and that’s just the way it is, whether it’s for Terry Bradshaw, or John or Jane Doe. Retail is now copping out with the “we can’t get good help” slogan, just as the restaurants are.

  92. J.T.

    July 20, 2022 at 1:58 pm

    If you pull the bike down and take it to the register and pay for it, all done! Short handed stores everywhere.

  93. Timothy O’Bryan

    July 20, 2022 at 2:00 pm

    That’s samrs to be the Walmart way of doing business employees standing around talking to each other at the self checkout center instead of being at a cashiers to checkout the customer what has happened to customer service I agree with Terry Bradshaw Walmart’s service sucks

  94. RickR

    July 20, 2022 at 2:07 pm

    It will only get worse. Soon there won’t even be a person checking items out. These stores are quickly drifting away from customer service & having cashiers when you checkout. Notice all the self checkouts and 1 or 2 cashiers while the rest of the 15 checkouts are empty.? So much for the teenagers 1st job.

  95. Tom Gray

    July 20, 2022 at 2:13 pm

    I am in the service business. If we are open for business, we service all customers. No excuses for being over worked or short handed. Either you’re open for business or you’re not. I repeat, no excuse for slack service.

  96. C. Pick

    July 20, 2022 at 2:19 pm

    Maybe support a local bike shop, owned by people in the community.
    Shop at a place that has some employees on social assistance because they don’t pay a decent wage, you get that kind of service. Spend a dollar terry. Help America, not just yourself.

  97. BRAD BREON

    July 20, 2022 at 2:22 pm

    Wal Mart is on it’s way to be the Kmart of the future. Their time is on borrowed time.

  98. Congo and Calico fan

    July 20, 2022 at 2:45 pm

    While I am a huge fan of Terry I have never resided in Steeler Nation. I have lived in Chicago, Champaign IL, and past 20 years in Kansas City (go Chiefs!). Also, being quite familiar with Springfield IL it is far from being a rube place where Wal Mart is the go-to place for most retail. There are three much better stores that actually specialize in sporting goods including bicycles. They are Scheel’s, Gander Mountain, and Dicks. Scheel’s has an area where they do bike repairs. These places probably would have more bikes but the quality of them and increased customer service would still blow away Wal Mart. I thought Wal Mart for years now has had poor and surly “customer service” and since they are now trying to get everyone to do self-checkout it will be worse.

  99. Walt

    July 20, 2022 at 2:51 pm

    We live within 2 miles of both Walmart and Target. We haven’t been to either for over 10 years. Zero service and poor company policies
    Shop at the neighborhood stores and help support the “little guys”

  100. Ed Plato

    July 20, 2022 at 2:52 pm

    Obviously by these comments this issue is nationwide. I am in Florida and refuse to shop at Walmart anymore. Customer service is poor and now every checkout is self serve. If I wanted self serve I would have stayed home and shooped on Amazon. The fact is Target is so much better…in all ways!

  101. John Scotty

    July 20, 2022 at 2:52 pm

    I think what some are missing here is that Terry is not from there. Wouldn’t know where a local bike shop was and wanted to get the bike quickly for his granddaughter. That being said, Walmart is deplorable for customer service and I have found their prices to be either comparable or higher than the local supermarket chain. .

  102. Christopher Chichester

    July 20, 2022 at 3:05 pm

    Dear Terry: The customer service you endured at Walmart is an outrageous leveling of your life. There you are to buy a bike for your granddaughter and not one employee helps you. A bike is extremely difficult to buy TB baby. You need an employee to explain what the bike does and how to ride a bike and how to avoid getting run over by a Walmart truck while on it. You need an employee to tell you how much the bike costs even though there is a price tag on it. You Terry baby require help especially at your advanced age where you last played in a Super Bowl 45 years ago during the War of 1812. You need to get a life and go watch women’s figure skating and try to marry a figure skater as that is every man’s dream especially if you don’t get whacked on the knee with a baton by her. — Chris Chichester, Rochester NY

  103. Lenny Maffei

    July 20, 2022 at 3:11 pm

    Why would Bradshaw go to Wal Mart to get a bike? They have the cheapest bikes made. If he wanted good service he should have visited a local bike store. Pay more but get the service he desires. Don’t be cheap and expect top service.

  104. Hollis

    July 20, 2022 at 3:17 pm

    Wow, Terry, you sure did open up a whole can of worms. I get it. Nobody cares about anybody else today! It wasn’t like that years ago. It’s a sad sad world. Some day things will be different….

  105. John Slavinsky

    July 20, 2022 at 3:18 pm

    No retailer should treat anyone like that. I think all Terry wanted was to buy a bike and get moving. I have met him twice and he is a character but he is down to eat and does in no way feel entiteld

  106. Paul

    July 20, 2022 at 3:29 pm

    I’d say tell Biden but he wouldn’t be able to read a portable teleprompter in the store or get a congressional hearing moving on it but Pelosi is too busy trying to impeach Trump a third time and doesn’t have the wherewithal to go after the one percenters who pay little or no tax (u like the rest of us)

  107. Donna

    July 20, 2022 at 3:34 pm

    Totally agree. This was long before Covid. I was there for dog food and the bag I wanted was on the top shelf. Walked around looking for someone to help me. No one around. Went to paint dept for help and the guy said she there you just have to look. I was scheduled for hip surgery and I was in pain to walk. Some stranger who heard our conversation helped me. Notan employee. That was in 2014 . Have not been back to that store since

  108. Beth

    July 20, 2022 at 3:41 pm

    I’m with Terry. I recently went to the Wal-Mart near me for some picture frames. I asked one of the employees where they were. She said I don’t know but good luck with that. My jaw dropped. Couldn’t she have asked someone else?
    There is no customer service at Wal-Mart anymore.

  109. Jimmy Hooten

    July 20, 2022 at 4:00 pm

    You just got a taste of real world! Yesterday they took away cashiers now it’s automated said prices would drop now no cashier jobs but they have at least 12 people making sure you don’t steal!! Then they go and move everything around the store where you can not find everything where it used to be thanks Walmart

  110. Glenn

    July 20, 2022 at 4:01 pm

    I’m with Terry with this I went exact same thing after waiting for a long time left cart there and went to target and got service right away

  111. Michael Musso

    July 20, 2022 at 4:02 pm

    Should have called Wendy Walton in her Ivory Tower in Arkansas, complaining. I’ve complained to their corporate office twice about the deplorable conditions of their shopping carts. Our neighborhood Walmart here in Bartlett Tn. Does not have enough smaller carts, for folks who are not buying are not buying 2 years worth of groceries!

  112. CraigStern

    July 20, 2022 at 4:23 pm

    1st how about putting the comment box at the top of the comment section… 2nd I agree, they make billions but can’t hire enough people to help customers generally. I’ve done the exact same thing in Tulsa at Walmart. More than once since I’ve got 3 kids, I didn’t go onto social media to rant but to each their own. Pretty sure that’s his job anyway so he’s use to it.. Kinda maddening that these guys on TV/Film make anything near what they do, along with the entire sports world for that matter.

  113. Cindy Bradley

    July 20, 2022 at 4:28 pm

    I don’t think that he overreacted at all. Walmart is not scheduling enough people to cover the needs of the customers and those they do schedule aren’t willing to do anything. Maybe Terry shouldn’t have blasted quite as hard ashe did but I don’t believe he was expecting anything more from them than the rest of us do. Walmart still needs to pay attention instead of ignoring complaints like they normally do. So if it takes a celebrity to get their attention, then so be it!!

  114. Mark Trzynka

    July 20, 2022 at 4:43 pm

    I think it’s about time the managers of these so called giants get off their behinds and start getting involved in something called customer service and actually get on the floor where the customers are and talk to them!!!! I believe they are afraid of getting an earful. Higher prices (no) service….. Just remember, they aren’t the only game in town!! I’m with you Terry

  115. Ron R

    July 20, 2022 at 4:48 pm

    I’m just a working guy. You lived like “us” for an hour.

  116. Mike

    July 20, 2022 at 5:09 pm

    No, I don’t think that brAdswaw overreacted! If anything, he underreacted. It’s not asking too much for any place of business to provide some decent customer service. THATS THEIR JOB! THATS WHAT THERE BUSINESS IS! If they can’t do that, you go somewhere else, plain & simple, AND DONT GO BACK!

  117. Bee kay

    July 20, 2022 at 5:12 pm

    Like y’all know where every specialty store is when you’re out of town. He went to make a quick purchase for a child. Please put addresses for every kind of specialty store in every town. He might want roller skates next time in another town.

  118. Walmart. Scott

    July 20, 2022 at 5:21 pm

    I live in Lubbock Texas and, we have excellent service in our Walmarts. There are always going to be one or two individuals in today’s society that believe that they do not have to be courteous and, take the time to help a customer. But, I enjoy going to Sam’s and Walmart. There will always be 1 or 2 or 3 that only want the money when they work. They don’t give a hoot nor a holler if a customer needs something.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:12 pm

      Glad to hear your experience is positive. I bet Terry wished he walked into one of those stores.

  119. Kevin H Wallace

    July 20, 2022 at 5:25 pm

    Terry was right for being upset with poor service. Your wallet should have nothing to do with the quality of service you receive. Bob Quinn’s apologist attitude for a major company’s blatantly bad service is the reason why these corporations get away with treating us like cattle instead of treating us like human beings who have come to trust and reward businesses for providing good service.

    Like many of the fast food chains with dirty tables and staff with bad attitudes, theses companies rely on our lowered expectations to continue providing underwhelming service. If you shop there and you don’t receive good service, you have a right to say something about it and not worry about the “court of public opinion.”

    The only reason9 it was even news worthy to Bob Quinn is because it’s Terry Bradshaw who’s complaining. If he went to a local shop and received the same service and complained about it, I believe you would have still been against Terry Bradshaw because he is so rich he should just take bad service like a good little boy and deal with it. There are times when complaints are bogus however and this clearly wasn’t it.

    By the way, you just made a judgement call about Terry Bradshaw and I think your opinion lacks professionalism. Your assumption about what he was thinking lives only in the figment of your imagination. People can assume anything, for instance, I could assume you are a very bitter man who is upset with his position in life and so you don’t like someone like Bradshaw which has affected your journalistic judgement.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:11 pm

      I’m sorry you feel that way, but I don’t think I am apologizing for bad service, far from it. However, I can tell you as a person who has been tasked with hiring a few employees over the years, it is extremely hard to find people to fill these jobs. You can’t as an employer react as harshly as you would have previously. Times have changed and not for the better in retail.

  120. Robert Chavez

    July 20, 2022 at 5:29 pm

    Back when the thousands of Walmart employees had their chance to unionize, they all got scared of the Walmart management for even thinking of forming a union! But now they saw the light after their downsizing of their personal! If only they were unionized, they could control their job security, wages and the pride & loyalty to Walmart!

  121. Peggy A Anteau

    July 20, 2022 at 5:35 pm

    So they blame it on “Can’t find help” ” nobody wants to work”. Poor customer service has been a Wal-Mart issue for last 20 yrs. Mega billionaires that don’t care. Haven’t shopped Wal-Mart in 20 yrs. Never will.

  122. Tom

    July 20, 2022 at 5:47 pm

    Gotta agree with John Drager. Patronize a local bike shop instead of the soulless Borg that is Walmart. Sure you’ll pay more, but you get what you pay for. And that means high quality bikes at all price points, and most importantly, deeply knowledgeable sales & service personnel who not only are there for you at the point of sale, but are a resource of service expertise long afterwards. The profit goes to your local small business, it stays in the community, and with your patronage you support great customer service and the hiring of truly knowledgeable employees.

  123. Petro

    July 20, 2022 at 5:49 pm

    Walmart has killed America especially on with our tax dollars, it’s we rebel against Walmart as a country. Now they even have us bagging our own groceries and looking at like we are stealing,comon Americans we need to start acting like americans.its time to start kicking Walmart out of our cities someone will replace them ,screw Walmart.

  124. Marko

    July 20, 2022 at 5:50 pm

    This is why if you want a bike, you go to a bike store. I never go to one of these big box chains unless there is absolutely no choice. Of course in a lot of places the Walmarts have put the real stores out of business.

  125. Floyd

    July 20, 2022 at 5:57 pm

    He needs to quit whining, welcome to the real world. This is nothing to get all this going. Poor little elite thing, feel so sorry for your bad experience.

  126. Alane Y.

    July 20, 2022 at 6:27 pm

    I’m with Terry Bradshaw. I’m not a sports person and had to read who this man is. With that said. I’m an over 50 yr old female who isn’t in to sports and was annoyed with his experience @ Walmart.
    At the end of the day Terry Bradshaw is (was) a customer with the expectation to be treated as valued customer, regardless of his Sports status.
    I’m sure the BIGGER problem @ Walmart is there employees don’t feel valued by their employer, therefore, not valuing the customers.
    Please don’t conflate YOUR experience shopping on Black Friday for a coveted IPad ( on one of on the busiest shopping days of the year), with someone shopping on a regular shopping day with the expectation of adequate response time from a sales associate. You are comparing “Apples to Oranges”, with Mr. Bradshaw experience and expectation.
    Since he chose to shop there, he has skin in the game, to express his disappointment with his(their) shopping experience.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:08 pm

      Good point Alane, I was making a comparison and it wasn’t apples to apples. Thanks for reading.

  127. Don

    July 20, 2022 at 6:38 pm

    Was checking out at a Wal-Mart and cashier went into insulin issue and was falling over etc. She told me she is a diabetic and was having issues. Long time EMT myself I grabbed candy bars and asked wife to run to pharmacy and get a diabetic pen or grab sugar of the shelf which ever is close. Poor cashier was down crying scared going to get fired I gave her candy bars and opened sugar of course after dialing 911 first. I told her they fire you over this we will fight to the end with management. Once we got her stable and transported i spoke with manager who could careless about her health and wanted to know if i was paying for candy bars and sugar i opened. You frickn kidding me Walmart. Story goes on but she still works there and Walmart didn’t go into bankruptcy not paying for the candy etc. Walmart is worthless.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:06 pm

      Wow! They asked you to pay for the candy. That is crazy. Your a good man Don!

  128. Stephen

    July 20, 2022 at 6:39 pm

    Every service industry business is suffering over their labor. Why do you think that there was a drastic wage bump for labor to $15/ hr,by Target, McDonalds , at some positions, and many other companies. Walmart is a victim of meeting budget.

  129. Mary

    July 20, 2022 at 7:06 pm

    Why does it matter WHO he is…so what if it’s Terry Bradshaw! He was from out of town & just wanted to buy his grandchild a bike…why not go to Walmart? Once I called Walmart about a grocery delivery I didn’t receive. I was transferred 18 times from phone to phone…..unreal. I’m with Terry.

  130. Roland Kilburn

    July 20, 2022 at 7:14 pm

    Who the heck doesn’t know already? Walmart is about lowest price not frills and tons of attention. It’s like self serve. Listen Bradshaw, Mr. Millionaire, why don’t you, head to Amazon and have it shipped to you, and save $$, your hopping for?
    Excellent customer service spend a few bucks grandpa and go to Target or even a bicycle shop, a buy a bike of real quality, like a Trek? Unbelievable. Don’t be so cheap, and remember u get what u pay for, regardless of who u are.

  131. Bob

    July 20, 2022 at 7:30 pm

    I’m with Terry on this My wife and I went to Walmart to buy her a bike ,found the one she wanted , I tried to find someone ,pushed a button heard the call over the PA system no one came waited 10 minutes with the help of my wife we got the bike ourselves went to the hardware dept. got a set of MM sockets and ratchet back to the bike dept. tighten all nuts and bolts still no one ,I got upset and called Walmart on the cell phone andd asked for store manager after verbiage between myself and the operator I got the manager asked him to meet me at register 1 which he did almost immediately. When I told him my tale he asked me what I wanted him to do so I told him he could compensate me for the work I had done and give me 25% off, we settled for 20% we got taken care of right away and he went to the bike dept and called over the PA system for a personnel to the bike immediately. I don’t know what happened but the whole thing was 2 hours and we got 20% off the best bike they had and left End of story WTG Terry

  132. BrianinTx

    July 20, 2022 at 7:32 pm

    Bradshaw has a right to be upset about bad service. Every store should strive to provide good service. If I had to wait that long I would have been upset, too, and blasted the store. However, most of the anti-Walmart crowd thinks Walmart is making people poor and providing bad service intentionally. I have been to Walmart stores all over and found that the service is usually okay, sometimes excellent, and occasionally terrible. This is to be expected. Target stores are the same way. Very few stores are immune from bad service. But I am thankful for the jobs and opportunities these companies povide, as well as reasonable prices for consumers. Greed is just as pervasive in locally-owned stores as much as corporate stores, yet price gouging is more common. More choices are how we keep each other in check and contribute greatly to our freedoms. Be thankful for corporations willing to take the risk to open stores and compete.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:05 pm

      Delicate balance Brian, we get upset with them, but unfortunately there is just some stuff that you get at Wal Mart. I know my wife only goes before 9am when it isn’t crowded. We never go anticipating or looking for help. Thanks for reading!

  133. Rebecca Bond

    July 20, 2022 at 7:33 pm

    I agree with Terry 💯 Walmart has become the worst store I’ve shopped in in a very long time I don’t know what happened to Walmart but the employees are not as concerned with the customers like they use to be

  134. Nadia Vicente

    July 20, 2022 at 7:36 pm

    Seriously, be thankful that you didn’t buy it there! You’d still be in line! Walmart is ALWAYS “Understaffed”. They treat all of their customers and employees like crap!

  135. Mary Chavez

    July 20, 2022 at 7:54 pm

    nope hes not wrong at all. i was maintenance supervisor for 3 yrs ..and did everything from clean a toilet to help customers with purchases to thier vehicles to changing watch battery and yes even took couple of bikes down..whoever that employee was just didn’t want to be bothered. i seen to many see a customers walking towards them and purposely cut into an aisle to avoid em…….btw if i had seen T.B. i woulda no doubt been doing a photo pic and or passed out from happy lolol…

  136. Sibes Rus

    July 20, 2022 at 8:01 pm

    He absolutely did NOT overreact! Being from Springfield, IL, I can say with certainty that all 3 of the Walmarts in town are completely devoid of “service.”

    After shopping at our Walmarts for everything from toys, garden supplies, groceries,automotive and housewares (basically everything in the store,) for years, we refuse to set foot inside Wallyworld.

    We now split our purchases between Meijer, Auto-Zone, Amazon and other retailers.

    The bottom line is that I am horribly embarrassed that such a great guy thinks Springfield s*cks. O. Behalf of my family and others in our town, we’re so sorry this happened to you, Terry.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:02 pm

      I don’t think that at all, Have you watched his Sunday response on facebook when he calms down. Springfield, IL sounds like a great town, one bad apple doesn’t spoil the bunch

  137. Jan

    July 20, 2022 at 8:08 pm

    Ya right Mr.Bradshaw I hate Walmart I went to buy a few things and went to get in line to find out I had to check my own stuff out I left the carriage and walked out and never went back

  138. Judy

    July 20, 2022 at 8:10 pm

    I agree with Terry, we have a Walmart store 2miles from us.
    I had one too many experiences with inept Walmart employees.
    I still do go to their Neighborhood supermarket as those employees
    are ver helpful.
    I know for a fact that the manager of the Walmart I refuse to go to
    had the worst manager I ever encountered. She was completely rude and unhelpful.

  139. Karen

    July 20, 2022 at 8:11 pm

    I’m with Terry. I don’t think he expected too much or demanded too much. Walmart has problems they do not want to face. Asking for help is a trial in and of itself, you first have to find someone to ask for help. Good luck. Walmart is not half the store it once was and it is not the employees fault, it is corporates fault.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:00 pm

      Thanks for the comment Karen!

  140. Sibes Rus

    July 20, 2022 at 8:11 pm

    To everyone who directed Terry to a specialty store, I agree with you in theory. However, he is not familiar with the city. The walmart he went to is very close to the fairgrounds where is was involved with the horse show. 10 to 1 odds, he was directed there by a local when asked where he could buy a bike close by. The rest is history.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 8:55 pm

      Great Point! I think he was going for convenience and speed and got neither.

  141. Vera Taylor

    July 20, 2022 at 8:22 pm

    I am with you Terry No CUSTOMER Service in Walmart this is what the New norm NEW NORM looks likes in Southern California..in addition, I have encountered the walmart associates can not help you because they don’t speak yourlanguage which is English so I leave Walmart frustrated and feel so out of place it appears that I am foreigner and exclude in the country where I was born and call home…

  142. Mark Casebolt

    July 20, 2022 at 8:35 pm

    TB did not overreact!
    Customers make the retail world go and therefore a make a free economy go. That keeps America from recession or, God forbid, depression. Except food a few absolute essentials most things we buy in the USA we can live without. Without someone to sell thing (yes even associates at Walmart selling a bike 🚲) businesses go out of business; even Wal-Mart).
    And my least favorite NFL team has been the Steelers since 1973, along with Washington. So I’m not saying this to
    get on QB TB’s good side.
    # immaculate deciever

    • Bob Quinn, Staff Writer

      July 20, 2022 at 8:59 pm

      Old School hate I like it! Must be a Raiders fan, thanks for reading.

  143. Thomas

    July 20, 2022 at 8:51 pm

    Maybe Terry should have tipped the Walmart employee a $100 of his millions, knowing that Walmart treats their employees like **** and pays them ****!! HE WOULD HAVE GOT HOS BIKE RIGHT AWAY JO DOUBT!! Corporate greed just like The NFL he worked for!! Except Walmart employees cant live off their pay!! As Terry has lived happily ever after off his pay from The NFL!! He thinks because he was a celebrity, he deserved better service than WE THE PEOPLE who struggle just to eat!! He and his wife should be ashamed of their ignorance toward underpaid and over worked employees!!! THEY HAVE NO $&&?” CLUE!! WE THE PEOPLE (making little money) need to quit paying $22 for a 16
    ounce beer, $15 for a fukin hamburger, $12 for a hotdog, $6 foe a water!! TERRY SHOULD BE THANKING US FOR HIS SALARY!! SAD SOCIETY DUE TO GREED AND IGNORANCE FROM THOSE WHO THINK THEY ARE ABOVE THE AVERAGE PERSON!! WAKE UP PEOPLE!!

    • Bob Quinn, Staff Writer

      July 20, 2022 at 8:54 pm

      I appreciate your passion, but Bradshaw didn’t earn that much as an NFL player and it wasn’t my point. Sorry if that was not clear. I think he had an expectation as a star, but after an hour it is hard to expect someone to hold their tongue. He recanted later, he was an upset grandfather not a diva in my opinion.

  144. Beverly Gibb

    July 20, 2022 at 8:52 pm

    I’m absolutely with Terry. Customer service in too many businesses is horrible. No wonder people shop online.

  145. Pamela Dykes

    July 20, 2022 at 9:07 pm

    Bradshaw had every right to get upset with Walmart! Everytime I have been in Walmart in Sikeston, MO in the last 2 yrs, it has been unbelievably disappointing. There are NEVER enough registers open for check-out service and NEVER enough workers for customer service. They act like they are doing you the biggest favor by just allowing you to breath the same air that they are breathing…..

    • Bob Quinn, Staff Writer

      July 20, 2022 at 10:01 pm

      It’s a hassle alright Pam. I hate it as as customer but I try to empathize with the employees, although it doesn’t always work

  146. G. Wahlgren

    July 20, 2022 at 9:08 pm

    Why is everyone criticizing Terry for not going to a bike shop? Maybe he spotted the Walmart as they were leaving and the idea occurred to him to buy the bike. He’s in an unfamiliar town and maybe he didn’t have time to drive around looking for bike shops. Maybe he had a plane to catch. He has the right to shop anywhere he wants regardless of whether he is rich and famous. Don’t criticize him without knowing the circumstances for him going to Walmart.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 10:00 pm

      I think the thought is in the right place, but Terry was going for convenience I think. I am sure he supports local businesses.

  147. Diane Angel

    July 20, 2022 at 9:39 pm

    I would have been livid by this point! I worked for Walmart for many years, we were all trained that any, and all CUSTOMERS come First, if not for our customers we would not be in business. So, as to apologizing, I know that’s what God would recommend, but I don’t believe I would apologize for something I didn’t do wrong, I believe at that point I would have walked up to the Service Desk, & asked for the Manager in charge, I would have explained exactly what happened calmly, I can guarantee the Manager would have compensated for how these employees just blew him off, & the Managers are known for giving a nice discount for being treated so poorly! I’ve been there, & I’ve done that!

    • Bob Quinn, Staff Writer

      July 20, 2022 at 10:02 pm

      Diane, thanks for sharing this. I know a lot of you guys are great employees! Thanks for reading

  148. Jim

    July 20, 2022 at 9:52 pm

    Question, was this Terry’s first time shopping at Wal-mart. I’m just wandering how all his other visits to Wal-mart went. I’m pretty sure he praised them for their great service at some point. I just missed it. My bad! We’ve all had a similar situation at one time or other. It’s just to bad that in today’s world. People like Terry think they are so important that anyone cares that he didn’t get waited on. Deal with it and stop pity party. I know he is smarter than I am. But most people would have left and went to another Wal-mart. You know the one probably with in 10 miles of the one he was in. Only a fool would wait an hour for assistance in ANY store. But shame on Wal-mart for not helping this senior citizen.

    • Bob Quinn, Staff Writer

      July 20, 2022 at 9:59 pm

      Amen Jim, couldn’t have said it better.

  149. Kevin H Wallace

    July 20, 2022 at 10:34 pm

    Some things are unacceptable, like taking an hour to get a bike down. The way the Walmart associates handled the situation in my opinion, was because of poor training and lack of accountability. I have been an assistant manager and a manager in retail before, and I have been short staffed before, and I still believe it the Walmart associates could have handled that much better.

    Walmart or any other retailer can be fully staffed and have the same problem.This kind of the thing has been happening before the pandemic.

  150. Dee

    July 20, 2022 at 10:40 pm

    About a year ago, I went to Walmart to pick up my groceries that I had previously ordered online. I called the store from the designated parking area when I got there. I spelled my last name for the female employee that answered, which starts with the letter K. She replied, “Is that K as in cat?” And THAT’S Walmart!

  151. William Black

    July 20, 2022 at 11:58 pm

    I have left a cart full of groceries because of waiting 15 to 30 minutes to get checked out with the people working there standing around not doing anything! I try to go anywhere other than Walmart!!!

  152. Keith

    July 21, 2022 at 12:11 am

    Terry is right and he shouldn’t have recanted, but he’s probably got corporate sponsorship at his network to think about. Sadly, because he’s such a high profile shopper, heads are probably going to roll at this particular Walmart, but not the right heads. Some overworked, underpaid peons at the bottom will get the axe, certainly not the executives at the top who caused the problem.

  153. Tacrancher

    July 21, 2022 at 12:12 am

    What should we expect? Your given almost $6000 for covid. People could work for only 6 months collect $10300 unemployment. Go back to work for a few more months and collect another $10300. Who is going to work? Why go back to work? Its given to you. And the people that DO WORK end up paying the bill in taxes. No stores can keep products on shelves. Its Terry Bradshaw and ill get around to it? Stay home play video games. What a way to run a country.

  154. Florence

    July 21, 2022 at 5:34 am

    No Terry wasn’t over the top Walmart is getting worse every day. The employees will walk over you, on you if you’re in their way. No manners, no customer service, no common courtesies, they will socialize with each other and don’t care who hears their conversation. If someone does answer a simple question it’s a burden and you’re being bothersome. They will complain to anyone that will listen. I was in line trying to check out, the clerk took the person in front of me, walked over to Custome service and never came back, so myself and all the people behind me were left just standing there. No one came, he didn’t say anything just walked away, I waited about 5 mins and left I could buy my items somewhere else. I avoid Walmart at all cost.

  155. Dan Caisse

    July 21, 2022 at 6:39 am

    LOVE Terry Bradshaw!!! Greatest quarterback during his time!! Plus he knows how to have fun!! I even bought a “hair piece” because Terry endorsed it. But my biggest problem is, why go to a super giant store to buy a bicycle? Why not support local mom & pop bicycle store and receive personal help fitting a bike for his granddaughter? Next time Terry!!! You dropped the ball when you shopped Walmart. By the way, I loved it when you & your family was on Family Feud.

  156. Pingback: Steelers Hall Of Famer Terry Bradshaw Sends Another Message To Wal-Mart After Previous Backlash On July 14 - SteelerNation.com

  157. Pingback: Steelers Legendary QB1 Terry Bradshaw Strongly Disagrees with HC Mike Tomlins Quarterback Choices - SteelerNation.com

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